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Returns and Exchanges

 

Returns

We create all of our QVONTUMs from original materials with many hours of hand craftsmanship. Each piece is made with the utmost care and attention to exquisite detail for each of our members. As such, once commissioned or ordered, your QVONTUM is not available for a return.

Exchanges

We are proud to say that we have a 100% satisfaction with our members who excitedly receive their Palácio pieces with much anticipation! However, on occasion a Gold or Platinum Palácio Member may desire to exchange a product. With all tags attached, with all packaging, boxes, dust bags, and associated Enhancements, a Gold or Platinum member may request an exchange of a product of equal value. Our member shall arrange for secure delivery to one of our boutiques, and then, upon verification of authenticity, pristine condition of the product, and all associated attached tags and packaging, Palácio will happily begin the process of handcrafting the replacement piece, notifying our member of expected completion time.